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These Service Level Details are a part of the General Terms & Conditions
Cars
- Meet all the prevailing country-specific legal requirements.
- Are well maintained and in general not older than 3 years. (*depending on the ordered service level)
- Are equipped with air-conditioning.
- Have leather seats.
- Can carry standard luggage.
- Are always clean, tidy and odour- and damage-free.
- Are not refuelled during the transfer.
- Are parked within a distance of not more than 100 meters from the collection point.
Drivers
- Are fully licensed by the appropriate authorities.
- Have a minimum of three years professional driving experience.
- Select the most dynamic route.
- Observe local traffic regulations.
- Are bilingual (local language and English)
- Are well-groomed (properly dressed: suit, tie, matching/polished shoes, etc)
- Are familiar with the region where they operate in.
- Refrain from smoking, eating and drinking in the client's presence.
- Keep the car audio/video system switched off unless the client requests to switch it on.
- Adjust the temperature according to the client's request.
- Have a customer-friendly and responsive attitude.
- Complies with the client's reasonable requests whenever possible.
- Refrain from making private telephone calls in the client's presence.
- Assist the passenger with loading and unloading luggage.
- Make an umbrella available to the client in case it is raining. (*depending on the availebility and the ordered service level)
- Checks the car and remind the client in case he leaves something behind in the car.
- Collect the client inside the airport.
- Meet and greet the client with a sign with the name of the lead passenger on it.
Airport transfer
From the airport
Monitor the client's flight number in order to ensure a timely collection.
The driver may call the passenger(s) to let them know that he/she is waiting for them inside the airport at the Meeting Point.
On your voucher is mentioned what your Meeting point is, and this could be either;
1st Inside the airport in the public area just outside the scheduled gate of arrival. (*after customs)
2nd Inside the airport at the official airport “Meeting Point” nearest to the gate off arrival.
The driver will wait for the passenger(s) holding a sign with the name of the lead passenger on it.
The driver will wait for the passenger(s) maximum of 45 minutes after scheduled arrival time.
To the airport
The driver will ask the customer where they need to be dropped off at the airport.
In case of a pick-up from a Hotel, the driver will report itself at the reception.
In case of a pick-up from a Company, the driver will report itself at the reception.
In case of a pick-up from a Home address, the driver will report itself at the door / doorbell / intercom.
Train station/Port/Harbour transfer
From the Train station/Port/Harbour
Monitor the client's train/boat/cruise ship in order to ensure a timely collection.
The driver may call the passenger(s) to let them know that he/she is waiting for them at the Meeting Point.
On your voucher is mentioned what your Meeting point is, and this could be either;
Train station = Inside the trainstation nearest to the train off arrival. (*we will e-mail you the exact location)
Port/harbour = Inside the in the public area just outside the scheduled port/dock of arrival. (*after customes)
The driver will wait for the passenger(s) holding a sign with the name of the lead passenger on it.
The driver will wait for the passenger(s) maximum of 45 minutes after scheduled arrival time.
To the Train station/Port/Harbour
The driver will ask the customer where they need to be dropped off at the trainstation/port/harbour.
In case of a pick-up from a Hotel, the driver will report itself at the reception.
In case of a pick-up from a Company, the driver will report itself at the reception.
In case of a pick-up from a home address, the driver will report itself at the door / doorbell / intercom.
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