Frequently Asked Questions (FAQ)

Yes, you can get a quote by filling in the information about the ride and then you will see a price. After that you can login and finish the booking or you can apply for an account.

02. When is my booking confirmed? back to top

Your booking is confirmed as soon as you have finished the last step of the reservation in our reservation system.

03. Do I get an confirmation? back to top

As soon as you have confirmed the booking, you get on your screen a confirmation and you will receive immediately an e-mail with the confirmation of the booking and the booking number. We advise you to print your voucher and take it with you during your trip.

04. Can I order a service, that is not mentioned on your website? back to top

For the reservation of special wishes such as for example ordering a Rolls Royce, a bottle of champagne or ordering a transfer that you can not find on our website, you can send an e-mail with the request. We will try everything to realize your request but we can’t guarantee this upfront.

05. Can I change or cancel a booking? back to top

In case of a urgent reason (is for Trasolco to judge if the reason is urgent) , you can change your booking up to 24 hour prior to the pick-up time of the taxi or limousine transfer. Within 24 hour before the pick-up time of your ride, it is not possible to change your booking. In the case of an unforeseen change of your flight outside your own power, no costs might be charged to you.

Service questions

06. How long is the trip to the airport? back to top

This is dependent on the locale situation on the road. The Trasolco booking system will give you an indication of the trip duration under normal circumstances. It is the responsibility of the booker to reserve enough time for any unexpected traffic jams or other unexpected delays. After you have booked a transfer, the transporter will have the possibility to contact you and to advise you to change the pick-up time.

07. What if the flight is landing earlier or is delayed? back to top

No problem, the transporter who will pick you up shall monitor the flight information in order to ensure a timely collection. In case of delay he will be present on the airport as soon as the plane has landed.

08. Where in the airport can I find the driver? back to top

On your voucher mentioned where the driver will wait for you. This will be by the gate of arrival or by the official airport meeting point nearest to your gate of arrival.

09. How can I find the meeting point? back to top

A meeting point is indicated on the information board of the airport. If you cannot find this, then ask an airport employee where it is and they can explain you.

10. How do I recognize my driver? back to top

The driver will wait for you holding a sign with your name on it.

11. What if I cannot find the driver or what if he doesn’t show up? back to top

On the voucher that you have received, you can find a telephone number of the transportation company who will pick you up at the airport. In the unlikely event that you for whatever reason cannot reach the driver, you can call Trasolco with the phone number that you can find on your voucher.

12. How long will the driver wait for me? back to top

The driver will wait 45 minutes after landing time. In case of problems with your baggage and it will take you longer to pass the customs, we request you to call the driver and inform him about your situation.

13. What if it will take longer to pass trough customs? back to top

If for example the airline has lost your luggage, you must probably fill in a form. Before you do so, let us know about it, so that we let the driver know that it will take longer for you to meet him.

14. How long in advance do I have to be present at the airport? back to top

This is different for each airline, your destination and the way you check in at the airport. In general most airlines say that for continental flights you must be present 1 – 1.5 hours before flight departure time and for intercontinental flight 3 hour before the flight departure time.

15. Am I combined with other people? back to top

No, you only travel with the people for whom the transportation is ordered and you will not be combined with other people. The only exception is when you have ordered a shuttle service, in this case you may have to share a transfer with others.

16. Can I make a extra stop along the way to my destination? back to top

In principle is this only possible if this has been requested and approved by Trasolco by e-mail or phone. Extra stops may result in extra costs which will be charged to the customer.

17. How many luggage will fit in the vehicle? back to top

The number of luggage that fit’s in a vehicle differs per vehicle type and it is mentioned on our website. Standard is one suitcase and one piece of hand luggage per person. When you have more luggage you may have to order a larger vehicle.

The maximum luggage weight for rides ordered at Trasolco and its authorized transporters is 30 kg per passenger.

Each passenger may take 1 suitcase with a maximum measure of (L 75 + W 60 + H 25) plus 1 piece of hand luggage with a maximum measure of (L 55 + W 35 + H 25).

18. What if my luggage does not fit in the vehicle? back to top

In the case that there is too much baggage which will not fit in the vehicle and this was not instructed to or ordered at Trasolco, then an extra car or other vehicle will be ordered at the expenses of the customer. If this is not possible due to the time limit, or availability of the local transporter, it will be for the cost and risk of the passenger, to arrange this locally.

19. Can I order a baby - / child seat? back to top

You can order a baby - / child seat by e-mail, but we advise the parents to take their own child seat with them to insure proper safety in other countries. Trasolco policy is, that it is the end responsibility of the parents to provide safe ways and means for the transportation of the child.

20. Does the driver speak English? back to top

It depends on the service that is ordered, but in general most of the drivers who are selected for airport transportation speaks English and usually also one or two other languages.

21. Do the drivers have all mandatory insurances and licenses? back to top

Yes, all our transporters have the required local insurances and licenses.

22. Which insurances are included? back to top

Naturally the mandatory all risk car insurances and furthermore insurance for passengers and a liability insurance.

23. Can I smoke in the vehicle? back to top

No this is not allowed. When you really wish it, you can send this request by e-mail.

Financial questions

24. Can I change or cancel a booking? back to top

Yes, you can change or cancel a booking free of charge until 24 hour before the pick-up time of the ride.

25. What if I want to change or cancel within 24 hour prior to the pick-up time? back to top

If you want to change or cancel a ride within 24 hour before the pick-up time of the ride you can send your request by e-mail, but it cannot be guaranteed upfront. Also cost for changes or cancelations may apply.

26. What is included in the price? back to top

In the price is everything included. Only in case of delays it may be possible that extra expenses for waiting time or parking will be charged to the customer.

27. Do I have to give a tip to the driver? back to top

No, you are not obliged to give a tip to the driver and he shall not expect you will so. When you wish to tip the driver, you are free to do and it will certainly be appreciate.

28. Is the price per person or per vehicle? back to top

Except the shuttle service, all other prices offered are per vehicle. You can find the maximum number of persons per vehicle on the website.

Technical questions

29. What if I am uncertain if my booking reservation went well? back to top

As soon as your have confirmed your booking, you will see a confirmation on your computer screen and you will receive a confirmation by e-mail.

30. I have a technical problem with the site not already mentioned in your FAQ, whom do I contact? back to top

Please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

31. When I tried to book I got an error message, what now? back to top

Please refresh the page and try again. Should the problem persist, then please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it